Contact

No tickets. Real humans,
same-day replies.

Pick the right desk below — we route by email, not by chatbot. For the fastest answer on sales fit, book a 30-minute intro call.

Support

We help you, not a ticket queue

For questions about your account, a misbehaving officer, or a billing issue. Paid customers get a response within four business hours; trial users within one business day.

Email support
Office

Ceres · Singapore

We are a remote-first team headquartered in Singapore with distributed engineering across APAC and EMEA.

Response times
  • SALES · 1 business day
  • PAID SUPPORT · 4 business hours
  • TRIAL SUPPORT · 1 business day
  • SECURITY · 1 business day acknowledgment
Hours

Business hours follow SGT (UTC+8). Security on-call is 24/7.

Contact · Ceres